peg perego venezia
Follow up to Peg Venezia wheel problem story
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Follow up to Peg Venezia wheel problem story
Dear Denise and
Alan:I'm writing as a follow up to the
email I sent you in May re: my PegPerego
Venezia stroller. (See your blog entry).
As I indicated in my previous email, the
wheels on my 2004 Venezia werereplaced. I was
told that it would fix the problem of uneven wear.
Afteronly two months of regular use, the
problem returned. The back wheelswere again
beginning to wear unevenly... the push was no longer smooth
andsteering was
off.So, back I went (my warranty now
expired!) to the authorized Peg repairshop
(also the place I bought the stroller). The technician was shocked.
She told me that of the wheels she'd replaced
on other Venezia's, I wasthe only one to
return with the same problem. She took photos, sent
themoff to Peg Perego Canada to see what they
had to tell her. After *twoweeks* they phoned
her back to say they were stumped and had placed a
callto Italy to see what they should
do.After two additional weeks (now a
MONTH since I left my stroller there
forservice), they had no word back. She told
me that it often takes "severalweeks to hear
back from the headquarters in Italy"...
hunh?!I was beyond annoyed !!! To make
a very long story short, I twisted thearm of
the retailer to buy back my now piece of doo doo Venezia for 50%
(avery generous buy back considering the
problems) and I immediatelypurchased a 2005
Zooper Boogie. (Absolutely love it, BTW
!)So, the moral to this long story is:
BEWARE OF THE VENEZIAs !!! While Iwas waiting
for word from Italy, I posted a thread about my wheel
problemson your stroller message board. I
heard back from one owner who claimedthat her
2005 Venezia's wheels were doing the same thing after only
twomonths of use. If Perego made no change to
the design from 2004-2005, I'mnot at all
surprised by this.I still plan to
contact Perego and let them know how hugely unhappy I
amwith the fact that I paid $400 for a
stroller that was trashed in lessthan a year
of use. I have no idea what they will do for me, but I
amplanning to contact them
nevertheless.I hope that you find this
information useful
!Sincerely,Amy
J.
Dear Denise and
Alan:I'm writing as a follow up to the
email I sent you in May re: my PegPerego
Venezia stroller. (See your blog entry).
As I indicated in my previous email, the
wheels on my 2004 Venezia werereplaced. I was
told that it would fix the problem of uneven wear.
Afteronly two months of regular use, the
problem returned. The back wheelswere again
beginning to wear unevenly... the push was no longer smooth
andsteering was
off.So, back I went (my warranty now
expired!) to the authorized Peg repairshop
(also the place I bought the stroller). The technician was shocked.
She told me that of the wheels she'd replaced
on other Venezia's, I wasthe only one to
return with the same problem. She took photos, sent
themoff to Peg Perego Canada to see what they
had to tell her. After *twoweeks* they phoned
her back to say they were stumped and had placed a
callto Italy to see what they should
do.After two additional weeks (now a
MONTH since I left my stroller there
forservice), they had no word back. She told
me that it often takes "severalweeks to hear
back from the headquarters in Italy"...
hunh?!I was beyond annoyed !!! To make
a very long story short, I twisted thearm of
the retailer to buy back my now piece of doo doo Venezia for 50%
(avery generous buy back considering the
problems) and I immediatelypurchased a 2005
Zooper Boogie. (Absolutely love it, BTW
!)So, the moral to this long story is:
BEWARE OF THE VENEZIAs !!! While Iwas waiting
for word from Italy, I posted a thread about my wheel
problemson your stroller message board. I
heard back from one owner who claimedthat her
2005 Venezia's wheels were doing the same thing after only
twomonths of use. If Perego made no change to
the design from 2004-2005, I'mnot at all
surprised by this.I still plan to
contact Perego and let them know how hugely unhappy I
amwith the fact that I paid $400 for a
stroller that was trashed in lessthan a year
of use. I have no idea what they will do for me, but I
amplanning to contact them
nevertheless.I hope that you find this
information useful
!Sincerely,Amy
J.
Posted: Mon - August 22, 2005 at 11:30 AM
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Published On: Feb 24, 2007 09:37 AM
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